Warranty

Three Year Warranty

For the period of three years, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, Goodlife Mobility Scooters will repair or replace at our option any of the following components found to be defective by an authorised representative:

  • Steel Frame
  • Frame Welds
  • Tiller Frame
  • Front Fork
  • Seat Post

Eighteen month Warranty

For the period of eighteen months, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship, Goodlife Mobility Scooters will repair or replace at our option any of the following components found to be defective by an authorised Goodlife Mobility Scooters representative:

  • Transaxle
  • Motor / Brake (electrical function only)
  • Wire Harness(es)

Note: An increase in operating noise of the transaxle DOES NOT constitute a defect or major fault. With normal wear and tear, operating noise is expected to increase.

One Year Warranty

For the period of one year, from the date of purchase from the Authorised Dealer, in the event of defective materials or workmanship Goodlife Mobility Scooters will repair or replace at our option any of the following components found to be defective by an authorised representative:

  • Dash Assembly
  • Battery Charger
  • Potentiometer Assembly
  • Electronic Controller
  • Bearings
  • Bushings
  • Seat Swivel Mechanism
  • Rubber Components, excluding tyres
  • Plastic Components, excluding body
  • Armrests, excluding pads

Note: While charging batteries it is normal for the battery charger to heat up. Heat coming from the battery charger DOES NOT constitutes a defect

NOTE: Items not listed above are not covered for repair under this warranty

Warranty Exclusions:

Goodlife Mobility Scooters do not provide warranty on any of the following items which may require replacement due to the normal wear and tear of day to day usage:

  • Tyres and Tubes
  • Plastic Shrouds
  • Motor Brushes
  • Bulbs / Fuses
  • Brake pads
  • Upholstery
  • Armrest pads

This warranty also excludes the following:

Batteries (Please consult battery manufacturer for any implied warranty)

Loss or theft of components

Damage caused by:

  • Battery fluid spillage or leakage
  • Abuse, misuse, accident or negligence
  • Improper operation, maintenance or storage
  • Commercial use or use other than normal
  • Repairs and / or modifications made to any part without specific written consent of Goodlife Mobility Scooters
  • Exceeding the specified weight capacity of the unit
  • Accessories other than those supplied or approved by Goodlife Mobility Scooters
  • Failure to adhere to the product instructions contained in the Owner’s Manual
  • Acts of Nature, such as lightning strikes, etc
  • Circumstances beyond the control of Goodlife Mobility Scooters
  • Call out fees or freight costs if the product is not returned to the authorised dealer.
  • ANY PARTS ALTERED OR REPAIRED BY UNAUTHORISED PERSONS.

This warranty also excludes the following:

Implied warranties, including those of merchantability and fitness for a particular purpose are excluded. Liabilities for consequential damages are excluded. This warranty gives you specific rights and you may also have other rights which may vary from state to state.

How to get Warranty Service

Warranty service must be performed by an authorised Goodlife Mobility Scooters representative. Goodlife Mobility Scooters reserves the right to replace warranted parts with refurbished or new parts at our discretion. All service calls, call-out fees, transportation costs or any other charges associated with any warranty repairs are the responsibility of the consumer. Warranty is for the replacement of the part only and does not include freight for the replacement parts. Consumers are not to return any item to Goodlife Mobility Scooters without prior written authorisation. Any damages incurred while warranted parts are in transport are the sole responsibility of the consumer. To receive Warranty Service:

  • Contact the Authorised Dealer from whom you purchased the product.
  • Arrange to either deliver the product to the Dealer or to have the Dealer call out to inspect the product. Such call-out may attract a fee.
  • When the service is complete, either pick up the product from the Dealer or pay for it to be delivered to you.

Warranty Terms and Conditions

Any sale of product by Goodlife Mobility Scooters is subject to and conditional upon its general trading terms and conditions. In the event of any inconsistency between those terms and conditions and the terms and conditions of this Limited Warranty, then the terms of this Warranty shall prevail.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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